Elements and Performance Criteria
- Prepare for negotiation
- All relevant issues and options for settlement are accurately identified in advance
- Additional information to support identified options is obtained from relevant sources and parties
- Cost-benefit analysis is carried out on the various options identified
- Settlement options are documented and prepared accurately and in a professional format prior to negotiations, and are in accordance with client or organisation policy and guidelines and with relevant legislation or codes of practice
- Attend meetings with involved parties
- All information and data needed for settlement meetings are documented and prepared accurately and in a professional format prior to meetings
- Meetings of involved parties are arranged and conducted in an orderly, courteous, and professional manner to ensure resolution of issues and settlement
- Outcomes of meetings between involved parties are documented accurately and promptly and are conveyed to clients and all other parties
- Wherever appropriate, all documents and information processed as part of the loss adjustment activities are made available to other involved parties promptly
- Represent clients in cases where disputation arises
- Clients or organisational interests are satisfactorily represented and all relevant documents and information are provided to other involved parties
- Disputations are managed courteously and professionally to ensure the best and most expeditious outcome for clients or organisations at minimum monetary and other costs